What happens when an applicant stops halfway?

They get one reminder on WhatsApp, or by SMS where WhatsApp is not available. If that goes unanswered, a nudge brings them back into the same step, then the same desk calls, already knowing where they stopped. A reply pauses every reminder, STOP cancels all of it, and every step, sent or skipped, is logged with its reason.

Can it work with our LOS and LMS?

Yes, through an API into the systems each journey touches, such as your LOS and LMS. A pilot starts on one journey, and what it needs to connect is scoped on the walkthrough. The agent acts inside your existing auth and permission model, and SuprAgent does not become a store of record.

How do we keep the agent inside our compliance rules?

Your compliance team defines the rules in SuprAgent's configuration layer: what the agent may do, what requires human review, what must be disclosed and when. The agent plans every action within those guardrails, and every step is logged for audit. Regulatory changes are config updates, not code changes.

Can applicants speak in regional languages?

Yes. The language is chosen from the applicant's record before the first touch and kept for the whole conversation, and English words dropped into Hindi or Tamil are never treated as a switch.

What does a lending pilot prove?

Three things, on one flow and one slice of leads from your own book: how much more pipeline you get, what each closed customer costs, and how long a lead takes from first touch to a finished application. The baseline is agreed with your team before the first touch, so the readout is measured against your numbers and your MIS, not ours.

Lending

From first touch to a finished loan application.

One agent works each applicant across voice, WhatsApp, RCS, SMS, web chat and your app, from purpose to documents consent, and picks them back up when they stop.

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The whole conversation, under two minutes

9:41

Meera

Fairway Lending · Warm, quick Hinglish

Incoming call

Matched to Metro salaried starter

Fairway Lending is calling

DeclineAccept

Call
WhatsApp
Screen

Illustrative. A personal loan from a web chat question to a submitted application: the call, WhatsApp, and the screen, one thread.

Customer, from the record

Priya · Metro salaried starter

Agent persona, matched

Meera · Warm, quick Hinglish

0:00
The call
Meera calls. Priya answers.
0:03
Meera
Hi Priya, Meera here from Fairway Lending. Kal raat aapne web chat pe personal loan ke baare mein poocha tha, and left before the amount. Is now a good time?
0:13
Priya
Haan, it's fine. I'm renovating the house. Around five lakhs, and I'd want three years.
0:20
Meera
Five lakhs over three years comes to about ₹16,720 a month at the rate on your offer. Does that fit what you had in mind?
0:31
Priya
That works. Kuch documents bhejne honge kya?
0:34
Meera
Your KYC is already verified from your account. I need one recent salary slip and your consent to pull documents. I'm sending the application to your WhatsApp. It already has what we covered, and you can finish it on your phone while we talk.
0:53
Meera
Hi Priya, your personal loan application is ready. It carries the amount and tenure from your call with Meera. · Continue application
0:56
Priya
Got it. Salary slip ke liye laptop chahiye?
0:59
Meera
Nahi. Your phone camera is enough, or pick the file from your email.
1:01
Priya
Taps Continue application
1:02
Screen
The link opens Fairway Lending. The call stays on.
1:03
Meera
Link load ho raha hai, I can see it. I'll stay right here on the call till it's done.
1:08
Screen
Loaded.
1:09
Meera
Great, ho gaya. I'll hang up here and continue over there.
1:13
The call
Meera hangs up. The rest happens on the screen.
1:15
Screen
Personal loan opens, from your call with Meera
1:16
Meera
Purpose: Home renovation
1:17
Meera
Amount: ₹5,00,000
1:18
Meera
Tenure: 3 years
1:19
Meera
KYC: Verified, on file
1:19
Meera
Your EMI, ₹16,720/mo. ₹5 lakh over 3 years.
1:21
Meera
Call ki saari details bhar di hain. Add the salary slip when you're ready, main yahin hoon on the screen.
1:28
Meera
Salary slip: Added
1:29
Meera
Got it. Last step is documents consent, then it goes straight to underwriting.
1:37
Priya
Taps Documents consent
1:38
Screen
Application submitted. With underwriting. LN 40218.
1:40
Meera
Submitted. Underwriting has it now, and koi bhi update aate hi I'll message you. If anything stalls, I'll pick it up from this same thread.

Where loan applications leak

You pay to bring an applicant in. The application stops at KYC documents and goes back in the pile you already paid for.

Interest arrives by text at ten. The call comes days later, from an RM who never saw it.

The call promises to send a link and hangs up. Nobody on it knows if the link was opened.

Unreachable and RNR leads are written off, then bought again in the next campaign.

What changes

Outcomes, not features.

Applications that get finished

An applicant says what the loan is for. The agent plans the steps and asks one question at a time, only what your rules require for that product, from purpose to documents consent. The finished application goes to your underwriting, and nothing is called sanctioned before it does.

Dropped applications picked back up

An application left halfway gets one reminder, then a nudge back into the same step with nothing already filled in lost, then a follow up call from the same desk, briefed on where they stopped. A callback they ask for is booked, not noted.

Top up, consolidation and protection, from the record

For a customer who already holds a loan, the opener comes from where that loan sits: a top up or a consolidation. Loan protection is offered in the same conversation. Unreachable and RNR leads are reopened on the same case, with your original lead ID kept.

Compliance that lets the agent sell

Consent is default deny, and quiet hours and the TRAI 9am to 9pm promotional window are checked before every send. Every completed conversation is checked against the frameworks you enable, such as RBI, PMLA, DPDP and TRAI, with a verdict for each rule. A supervisor can listen live and take the call over.

70%

of loan applications are never completed

Industry analyses

Your rules

every action logged and compliant

FAQ

Questions, answered.

The specific ones, about your stack, your rules and your data, are best answered on a walkthrough. Book one.

No. The agent takes the application from purpose to documents consent and submits it to your underwriting. Nothing is called sanctioned before underwriting, and every figure the agent speaks comes from your own systems.

See it run on your flows.

A live walkthrough built around your journeys, your products, and your rules. One button to add it to your app.

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